Last Updated: 2025/01/19
At SPHENE GEM & JEWELRY PVT LTD, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, and protect your information when you visit or make a purchase from our website.
1. Information We Collect
We may collect the following types of personal information:
- Personal Identification Information: Name, email address, phone number, billing and shipping address.
- Payment Information: Credit/debit card details or other payment information (processed securely via third-party payment gateways such as 2Checkout and Paypal).
- Technical Data: IP address, browser type, operating system, and cookies.
- Purchase History: Information about the products you purchase and your transaction history.
2. How We Use Your Information
The information we collect is used to:
- Process and fulfill orders, including shipping and billing.
- Provide customer support and respond to inquiries.
- Send promotional offers, newsletters, or updates (only if you have opted in).
- Analyze website usage to improve our services and offerings.
- Comply with legal requirements and prevent fraud.
3. Sharing Your Information
We may share your information with:
- Third-Party Service Providers: For payment processing, order fulfillment, and shipping.
- Legal Authorities: If required by law or to protect our legal rights.
We will never sell or rent your personal information to third parties.
4. Cookies and Tracking Technologies
We use cookies to enhance your browsing experience. Cookies help us:
- Recognize your device and preferences.
- Track website usage and performance.
- Provide personalized content and recommendations.
You can manage your cookie preferences in your browser settings.
5. Data Security
We implement strict security measures to protect your personal information, including encryption and secure servers. While we take all reasonable precautions, no online data transmission is completely secure.
6. International Customers
If you are accessing our website from outside Sri Lanka, please note that your data may be transferred, stored, and processed in Sri Lanka or other countries where our service providers are located. By using our website, you consent to this transfer.
7. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you.
- Request corrections to your data.
- Request deletion of your personal information.
- Opt out of marketing communications.
To exercise these rights, please contact us using the information below.
8. Children’s Privacy
Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Please review this page periodically for updates.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
SPHENE GEM & JEWELRY PVT LTD
