General
SpheneGem.com is an online store specializing in high-quality Sphene gemstones, offering a wide selection for collectors, jewelers, and gemstone enthusiasts worldwide.
Yes, all our gemstones are 100% natural and ethically sourced. We provide detailed information about each stone’s origin, cut, and quality.
Yes, we offer certification from reputed gemological laboratories to ensure authenticity and quality.
Payment
We currently accept Direct Bank Transfer as our only payment method. After placing your order, you will receive our bank account details to complete the payment.
After placing your order:
- You will receive an email with our bank account details.
- Transfer the total amount using your online banking, mobile banking, or by visiting a bank branch.
- Include your Order ID as the payment reference.
- Once the payment is made, send us the transaction receipt via email or WhatsApp.
Bank transfers may take 1–3 business days to reflect in our account, depending on your bank and country. Once we confirm the payment, we will process and ship your order.
Yes, we accept international bank transfers. Please note that additional bank fees or currency conversion charges may apply. Make sure to cover all transfer fees so we receive the full payment amount.
After transferring the payment, please send us the transaction receipt via email or WhatsApp. This helps us verify and process your order faster.
If you face any issues with your bank transfer, feel free to contact our support team via email or WhatsApp for assistance.
Ordering & Shipping
You can browse our collection, add items to your cart, and proceed to checkout. We accept multiple payment methods for a seamless shopping experience.
Yes! We offer worldwide shipping with secure packaging to ensure your gemstones arrive safely.
Shipping times vary based on your location. Typically, domestic orders take 3-7 business days, while international orders take 7-14 business days.